Terms of service

Effective Date: May 2026

Welcome to Devine Desire Beauty and Devine House Collection. By accessing our website, placing an order, or purchasing our products, you agree to the following Terms of Service. Please read carefully before using our services.


1. General

Devine Desire Beauty / Devine House Collection is a luxury beauty and lifestyle brand specializing in premium raw hair products, wigs, closures, frontals, and related beauty items. By using our website or services, you confirm that you are at least 18 years old or have permission from a parent or guardian.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.


2. Products & Services

We strive to display all products, textures, colors, and descriptions as accurately as possible. Due to lighting, monitor settings, and the natural characteristics of raw hair, slight variations may occur.

All products are subject to availability. We reserve the right to discontinue or limit quantities of any product at any time.


3. Pricing & Payments

All prices are listed in USD. Prices are subject to change without notice.

We accept secure online payments through approved payment processors. Orders will not be processed until payment is successfully authorized.

Devine Desire Beauty reserves the right to cancel or refuse any order suspected of fraud, unauthorized activity, or policy violations.


4. Shipping & Processing

Processing times vary depending on product availability and order volume. Estimated processing and shipping times are displayed at checkout.

Devine Desire Beauty is not responsible for:

  • Carrier delays
  • Lost or stolen packages marked as delivered
  • Incorrect shipping addresses submitted by customers

Customers are responsible for ensuring all billing and shipping information is accurate before completing checkout.


5. Returns & Exchanges

Due to the hygienic nature of our products, all sales are final.

Returns or exchanges are only considered for incorrect items or verified manufacturing defects reported within 48 hours of delivery. Hair must remain unused, unaltered, and in original packaging.

Please review our full Return Policy before purchasing.


6. Chargebacks & Fraud Prevention

By placing an order, you agree not to initiate fraudulent chargebacks or payment disputes.

Any chargeback filed without contacting our support team for resolution may result in:

  • Permanent refusal of future service
  • Collection efforts
  • Submission of evidence to payment processors and financial institutions

We maintain detailed records of all transactions, shipping confirmations, and customer communications.


7. Intellectual Property

All logos, branding, graphics, product images, website content, marketing materials, and designs associated with Devine Desire Beauty / Devine House Collection are protected intellectual property and may not be copied, reproduced, or distributed without written permission.


8. Limitation of Liability

Devine Desire Beauty shall not be held liable for:

  • Allergic reactions or sensitivities
  • Improper installation or maintenance
  • Third-party salon services
  • Indirect, incidental, or consequential damages arising from product use

Customers are responsible for proper care and maintenance of all hair products.


9. Privacy

Customer information is collected solely for order processing, communication, and business operations. We do not sell or share personal information with unauthorized third parties.


10. Contact Information

For questions regarding these Terms or your order, please contact:

Devine Desire Beauty / Devine House Collection
Email: aiesharena@allthingsdevine.co
Instagram: @DevineDesireBeautyco
TikTok: @Devinehousecollection


By using this website and purchasing from Devine Desire Beauty / Devine House Collection, you acknowledge that you have read, understood, and agreed to these Terms of Service.