Shipping policy

Effective Date: May 2026


At Devine Desire Beauty / Devine House Collection, we are committed to delivering luxury products with care, accuracy, and professionalism. Please review our shipping policy before placing your order.


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Processing Time


All orders require processing before shipment.


Estimated Processing Times:


  • Raw Hair Bundles: 3–7 business days
  • Custom Wigs & Specialty Orders: 7–14 business days
  • Preorders or High Volume Releases: Processing times may vary and will be announced at checkout or via email.


Business days exclude weekends and holidays.


During launches, promotions, holidays, or high-order periods, processing times may be extended.


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Shipping Methods


Orders are shipped through trusted carriers such as:


  • USPS
  • UPS
  • FedEx
  • DHL (international when available)


Shipping options and rates are calculated at checkout based on location and delivery speed selected.


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Tracking Information


Once your order has shipped, tracking information will be sent to the email or phone number provided at checkout.


Please allow up to 24–48 hours for tracking updates to appear after receiving your shipping confirmation.


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Delivery Responsibility


Devine Desire Beauty is not responsible for:


  • Delays caused by shipping carriers
  • Lost or stolen packages marked as delivered
  • Weather-related delays
  • Incorrect shipping addresses entered by customers


Customers are responsible for ensuring all shipping information is accurate before completing checkout.


If a package is returned due to an incorrect address, the customer will be responsible for any reshipping fees.


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Signature Confirmation


For high-value orders, signature confirmation may automatically be required upon delivery for security purposes.


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International Shipping


International shipping may be available to select countries. Customers are responsible for:


  • Customs fees
  • Import duties
  • Taxes or brokerage charges required by their country


Delivery times for international orders vary by location and customs processing.


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Order Issues


If you experience an issue with your shipment, please contact us within 48 hours of delivery with:


  • Your order number
  • Clear photos (if applicable)
  • A detailed description of the issue


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Preorders


Preorder items are processed according to the estimated turnaround time listed at purchase. By placing a preorder, customers acknowledge and accept the stated wait time.